Shipping policy

Shipping Policy

Effective Date: 28 June 2026

Thank you for shopping with NOVIXAA.

Order Processing

Orders are typically processed within 1–3 business days after successful order confirmation or payment verification.

Processing times may vary depending on product availability and order volume.

Shipping & Delivery

We work with trusted suppliers and logistics partners to deliver your order safely.

Estimated delivery times:

Within India: 3–8 business days
Selected products sourced internationally: 7–20 business days

The estimated delivery time for each product may vary depending on availability, supplier location, and your delivery address.

Shipping Charges

Shipping charges (if applicable) will be displayed during checkout.

From time to time, NOVIXAA may offer free shipping on selected products or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive tracking details via Email, SMS, or WhatsApp (where available).

Delivery Delays

While we strive to deliver orders on time, delays may occur due to:

High order volume
Courier partner delays
Weather conditions
Public holidays
Customs clearance (for selected internationally sourced products)
Other unforeseen circumstances

We appreciate your patience in such situations.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. NOVIXAA is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery with clear photos or videos so we can review and resolve the issue.